Privacy Policy

RaketTax is operated by MuniServe Computer Software Trading (DTI Business Name Registration No. 7198366), of 4 Yakal St., Batasan Bata, San Miguel, Bulacan, Philippines (“MuniServe”). MuniServe is the personal information controller for the data described here. For any privacy question or request, contact us at hello@rakettax.com.

• Account data: your email address, and — if you sign in with Google — your name and Google account identifier. Optionally, a mobile number if you want SMS reminders.
• Tax profile: the details needed to prepare your filing — full name, Taxpayer Identification Number (TIN), Revenue District Office (RDO) code, registered address, civil status, and, if you are a mixed-income earner, related information you choose to provide.
• Income and tax records: the entries you add to your ledger — amounts, dates, currencies and exchange rates, payer or client names and labels, creditable withholding tax, and figures from Certificates of Creditable Tax Withheld (BIR Form 2307). If you are a mixed-income earner, this also includes the salary totals you enter from your BIR Form 2316 (gross compensation, non-taxable compensation and tax withheld) so we can prepare your annual return.
• Uploaded documents: files you choose to upload, such as a scan of a BIR Form 2307 certificate, or a Form 2316 for a VIP Concierge annual filing.
• Payment records: what you bought, when, the amount, and a transaction reference from our payment provider. We do not receive or store your full card number or bank credentials.
• Support messages: the content of messages you send us.
• AI assistant conversations (signed-in users): the messages you send to Raketera, our in-app assistant, and her replies, together with a short summary of your account status (your plan, whether you are a mixed-income earner, your BIR registration status, and whether each quarter is unfiled, filed, or paid). We do not share your income figures, tax amounts, TIN, or uploaded documents with the assistant.
• Website chat (visitors): if you use the chat on our website, the messages you send and the replies, a random identifier stored in your browser to keep your conversation together and limit message volume, and — only if you choose to give them — your name and email so our team can follow up. The chat does not need your TIN, income, or other tax details, and we ask you not to enter them.
• Technical data: basic log data such as IP address, device and browser type, and timestamps, generated automatically when you use the Service and used for security and troubleshooting.

• To provide the Service — create your account, run the 8% tax calculations, generate pre-filled draft forms, and operate features such as reminders and Notebook copy mode. (Basis: performance of our contract with you.)
• To store documents you upload — for example a scan of a BIR Form 2307, which we attach to your DIY filing package, or a Form 2316 for a VIP Concierge annual filing. (Basis: contract; your consent when you upload.)
• To deliver the VIP Concierge service — we share the relevant records with a partner bookkeeper working with MuniServe if you purchase that service. (Basis: contract.)
• To send service messages and deadline reminders by email and, if you gave us a number, SMS. You can turn reminders off. (Basis: contract; legitimate interest.)
• To take payment through our payment provider. (Basis: contract.)
• To secure and improve the Service, prevent abuse, and keep records we are required to keep. (Basis: legitimate interest; legal obligation.)
• To answer your questions through our AI assistants, to keep them accurate and safe, and to follow up on inquiries you ask us to answer. (Basis: contract, for Raketera; legitimate interest, for the website chat; your consent, when you give your name and email.)

We do not sell your personal data, and we do not use it for third-party advertising.

We use trusted service providers who process data on our instructions:

• Supabase — database, authentication, and file storage (hosted in Singapore).
• Vercel — application hosting and delivery (United States).
• Resend — sending transactional email (United States).
• Semaphore — sending SMS reminders (Philippines), only if you provide a mobile number.
• Xendit — payment processing (Philippines).
• Anthropic — AI model provider for Raketera and the website chat (United States). Receives the chat messages and the account-status summary described above.

We may also disclose data where required by law or a valid government request (for example from the BIR or a court), or to establish, exercise, or defend legal claims.

Raketera and the website chat are powered by an AI language model provided by Anthropic. Their replies are generated automatically, can contain mistakes, and are general information about RaketTax and the 8% tax option — they are not tax, legal, or accounting advice and do not replace a professional or the BIR. Please do not enter sensitive details (such as your TIN, bank details, or passwords) in a chat. Where an assistant cannot answer, it may pass the conversation to our team by email. We do not use your conversations to serve advertising or sell them.

Some of our providers are located outside the Philippines, as noted above. Where we transfer personal data abroad, we take steps to keep it protected to a standard consistent with the Data Privacy Act, including through contractual safeguards with those providers.

We keep your account and tax records for as long as your account is active and for a period afterwards to meet legal, tax, and accounting requirements — tax-related records are generally retained for up to five (5) years from the deadline for the return covering the last related entry (or from the actual filing date, if filed late), consistent with BIR Revenue Regulations No. 7-2024 implementing the Ease of Paying Taxes Act (Republic Act No. 11976). Uploaded documents are kept until you delete them or close your account, subject to those retention rules. Backups are cycled out on a rolling basis.

Raketera conversations are kept while your account is active and are deleted when you delete your account. Website chat conversations are kept for 12 months and then deleted. Contact details you give the website chat are kept for 24 months, or until you ask us to delete them.

Under the Data Privacy Act you have the right to:

• be informed about how your data is processed;
• access the data we hold about you;
• correct inaccurate or outdated data;
• object to processing, or withdraw consent where processing relies on it;
• have data erased or blocked where there are grounds to do so;
• obtain a copy of your data in a portable format;
• be indemnified for damage caused by a violation; and
• lodge a complaint with the National Privacy Commission.

You can do much of this in the app directly — edit your profile and ledger, delete entries and uploads, and delete your account. For anything else, email hello@rakettax.com and we will respond within a reasonable time.

We protect data with encryption in transit (HTTPS), access controls and row-level security so each user can reach only their own records, restricted staff access, and reputable infrastructure providers. No system is perfectly secure; if a breach affects your rights, we will notify you and the National Privacy Commission as required by law.

We use only what the app needs to work: a secure cookie to keep you signed in, and browser local storage for small preferences such as a remembered tab. We don’t use advertising or cross-site tracking cookies. We may use privacy-friendly analytics that count visits in aggregate without identifying you.

The website chat stores a random identifier and a “greeting seen” flag in your browser’s local storage, only to keep your conversation together and limit message volume.

The Service is for adults managing their own tax affairs and is not directed at anyone under 18. We do not knowingly collect data from children.

We may update this policy. If a change is material, we will notify you by email or an in-app notice. The “last updated” date at the top always reflects the current version.

Privacy questions or data-subject requests: hello@rakettax.com.

If you believe we have mishandled your data, you may also contact the National Privacy Commission at privacy.gov.ph.

See also our Terms of Service.